have you ever worried about losing a client?
We’ve been there.
When one credit card company cut its client defection rate in half, profits rose 125%. Retention isn't a soft metric. It's the difference in your P&L.
Source: Reichheld & Sasser, Harvard Business Review, 1990
That's why we built CPR.
You keep the account, and it never goes out to RFP.
Who this is for: Technology and IT leaders who can't afford to lose the account.
The Symptoms
Got an account that’s starting to slip?
You go from defending what happened,
to being trusted with what's next.
Your OUTCOMES
Under Pressure
After CPR
Your team gets rattled. Issues and risks go unflagged. Scope drifts. Burn rate eats through your margin.
→ Your team holds the line — anchored in facts, not emotion.
Your client second-guesses you at every turn. Trust erodes every meeting.
→ Friction points get resolved. Communication tracks the client's own priorities.
Status calls turn into grievance sessions — the client starts citing contract terms while issues escalate past your desk.
→ You're hired for Phase 2, 3…
Your strongest performer is quietly updating her resume — and nobody put that in a status report.
→ The signals get read before they become an exit.
The Framework
01
Diagnose
We identify the friction points before the escalations.
02
Treat
Learn the tools that save the account.
03
Condition
We partner with you, preparing your team for the tough conversations.
Trusted by:
Deloitte
IBM
Coast Capital Savings
Telus
Alberta Blue Cross
Finning
BC Hydro
Deloitte IBM Coast Capital Savings Telus Alberta Blue Cross Finning BC Hydro